Communications center decision support
Care starts at the console.
Software that shows your center live, replays any moment, and scores the work against your standards. When the center itself needs work, we do that in person too.
MOVE YOUR CURSOR · PLACE A CALL · WATCH THE CENTER ANSWER
COMMS · OAKLAND, CA STREET GRID
REPRESENTATIVE DEMONSTRATION
REPRESENTATIVE DEMONSTRATION
The first trained help a patient receives is your call-taker.
A call-taker delivers the first patient care. A dispatcher manages readiness and response in real time. Two crafts, one center, each measured on its own terms.
The analytics engine
From the dispatch chair
Before any call, the plan is already running.
Logistics produced the readiness: qualified people, serviceable equipment, supplies on hand. The plan says how to spend it. Deployment Performance scores the execution.
Advanced Life Support: NorthDeployment Performance · Springfield CountyWas the plan executed as written?
UNIT READINESS PRODUCED90:46:32
Performance Summary
Coverage fulfilledevery assignment counts90.3%
81:11:23 fulfilled89:57:34 required
Fully to planall or nothing74.5%
17:52:07 to plan23:59:00 scheduled
Outcomes · Deployment Performance
The execution, scored two ways.Open any deployment: partial credit for every assignment fulfilled, and pass or fail on running exactly to plan.
Below the fold
By level.Where the day spent its time, level by level, and how much of that time ran exactly to plan. The remainder is the time that didn’t.
The fine grain
Moment by moment.The plan as the envelope, the day filling it in. Every gap is a deployment assignment the plan needed and didn’t get.
The consulting
The work we do in person.
The software measures your center. These engagements improve it, on site, alongside your people.
Featured service
The communications center study.
We sit alongside every position, on both shifts, and deliver findings and recommendations on structure, staffing, and operations.
The full catalog
A phone call, a virtual meeting, or a site visit. We love making the trip.
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